This is probably the only “8D” book that points out the crucial importance of soft skills.
I bought Chris Visser’s book “8D Problem solving explained” (Kindle edition) earlier this year to develop a complete training about the 8D methodology for one of my clients. Obviously I had a look at various documents on the Internet and at several books, but most of these were focusing solely on the technical aspects of 8D.
Something was missing.
My company does a lot of training – project management, quality management and management systems – which *always* involves soft skills. It is our interaction with people, the ability to question ourselves and the ability to deal with change that determines success – not only of an 8D investigation.
Soft skills.As far as I can tell, Chris Visser’s book is the only book about the 8D methodology that underlines the (crucial!) importance of soft sills. And I daresay that the author does a good job, using a straightforward and clear language, clear graphics and many examples. The use of techniques from quality and project management is well explained, so that readers who are familiar with these areas will quickly find multiple anchor points. If you’re looking for a practical book about using 8D in the real world, look no further. This is it.